Contacts settings

With these settings, you determine the extent to which you want users to synchronize contacts. For an important note about "Suggested Contacts" in Outlook 2007 and 2010, see below.

• Contacts sync.

  Supported by:

  If this setting is On, contact synchronization is enabled.

• Device address book

  Supported by:

  In this field you can choose the level of interaction between the native address book on the device and the DME Address Book.

  Copy all fields: All information synchronized between the DME Address Book and the collaboration system is reflected in the device address book. Changes, deletions, and additions made in the device address book are copied to the DME Address Book and synchronized back to the collaboration system. This is also called Open mode.

  Copy name and phone numbers: All contacts synchronized between the DME Address Book and the collaboration system are copied to the device address book. However, only name and phone numbers are shown - e-mail addresses and other information are only kept in the DME Address Book. If the user edits the name or phone number in the device address book, this information will be synchronized to the DME Address Book. However, if any other information is added to the native contacts, this information will be removed again by DME. In other words, only DME should be used for maintaining contacts. This is also called Mixed mode.

  Do not use: There is no interaction between the device address book and the DME Address Book. This option should be chosen if you want users to keep private contacts completely separate from corporate contacts, whether for reasons of security or work/life balance. This lets the users keep business contacts in DME in sync with the collaboration system, while letting them synchronize personal contacts with other applications. This is also called Secure mode.

  Notes for Apple iOS and Windows Phone clients:

  • Mixed mode is not supported by iOS client 3.6.3 and above. If set, mixed mode will be interpreted as Secure.
  • On the client, the choice between Open and Secure mode is made by the Contacts setting Sync with local. If this setting is On on the client (Open mode), DME creates a local contacts group called DME, and shows contacts from DME in that local group. The contacts can be maintained either in DME or in the device address book.
  • Note that when set on the server, the Device address book mode setting is interpreted differently on the iOS platform. The administrator can allow Open mode, not enforce it:

    On server, Device address book is set to:
    Secure, not locked

    This is interpreted by the client as:
    On new installations, Secure is set on the client, but the user may change this to Open.
    If the client is already set to Open, it will NOT be switched to Secure.

    On server, Device address book is set to:
    Secure, locked

    Interpreted as: The client is set to Secure, regardless of previous setting.

    On server, Device address book is set to:
    Open (locked or not locked)

    Interpreted as: On new installations, Open is set on the client, but the user may change this to Secure.
    If the client is already set to Secure, it will NOT be switched to Open.

  For more information, see the Client User Guide for your platform.

Suggested Contacts

Outlook 2007 and 2010 have a concept of Suggested Contacts. This is a folder called Suggested Contacts, which is a list of everyone you have e-mailed and everyone who has e-mailed to you, and who is not already in your Contacts folder.

In order to prevent these "semi-contacts" to be synchronized as DME contacts, the following workaround has been implemented as of DME 3.6 SP2:

In Outlook 2007/2010, there is by default one Contacts folder. However, you can freely create contacts folders almost anywhere in the Outlook folder structure, for instance in the root folder or inside a mail folder. But when you click the Contacts folder, you always see all contacts folders as if they are placed below (within) the main contacts folder. By right-clicking a contacts folder in Outlook and selecting Properties, you can see where the folder is truly located.

This is important, because in order to effectively filter out Suggested contacts (and Deleted contacts too), DME will not include a contacts folder in the contacts sync., if it is located in the root folder - except the main Contacts folder, of course. So if a user has created a contacts folder in Outlook 2010 or 2007, and now wonders why the contents are not synced to his or her device, have the user check if the folder is located in the root by checking its Properties in Outlook. If it is in the root, have the user move it into a mail folder (this works, but is not recommended) or the main Contacts folder (recommended).