Technical support is accessible by web, e-mail and phone to eligible partners and customers:
- Soliton Systems Europe Support Portal: https://rfs.solitonsystems.com
- Call +45 7021 6820 for Priority 1 issues
- E-mail: firstname.lastname@example.org
Request access to Support Portal through e-mail.
08:30 - 16:30 (Monday to Thursday)
08:30 - 16:00 (Friday)
Excluding Danish holidays.
DME Knowledge Database
Look here before creating a Request For Support.
Support Escalation Route
Ticket (Support Engineer) -> Service & Support Director -> VP Development (CTO)
Excitor Support Contact
Head of Technical Services